We are confident that you will be satisfied with your purchase most of the times, but since we are all humans, we understand that occasionally a mistake can be made from item selection to boxes being handled the wrong way.
We value your business with us and we'd like to keep you happy.
***Important! We will not accept any return package without a proper RMA clearly displayed on the box.
Great care and steps are involved in packaging your selection to boxes that don't come pre-designed for your order. We use good amount of bubble wraps, cushion or support to ensure that your items are received in the order that they leave our warehouse. However, when your items are damaged en-route, we will assume responsibility and give you full store credit.
Following are conditions in which we will give store credit.
1. Items were damaged en-route.
2. Items look like they were originally defective.
3. Order is wrong, these are not the items ordered.
For returns of other nature will be subjected up to 25% restocking fee of the product value + the cost of the shipment back to us.
***Note You have 15 days to notify us from the shipment date.
Please follow the directions in your Account page to process any returns.
***Note You have 15 days from the shipment date. NOT from the date of the arrival of package.
When an item is damaged or unwanted, go into your account and request a return, then we will send you an RMA number within 15 days of shipping date, and from there we will be able to issue a store credit, we can't give you a card or cash refund.
In the case of the item being unwanted or something different from what you've expected, you can send it back with an RMA number but there will be a 15% re-stocking fee.
In the case a customer wants an exchange and we are unable to fulfill that request, we will instead issue store credit and there will be a 15% restocking fee because it is an unwanted item.
**check your order over before you place it**
If there is a problem please contact customer service.
*Should you decide to refuse the package because of the extra taxes, or any other reason, we will regrettably deny any requests for refund.